Student Outreach and Support Peer Coach

#45786
Dean of Students

Details:

  • Category: On-Campus
  • Position Type: Hourly Student
  • Posted on: March 21, 2024
  • Open until: filled
  • Work Hours: 10-20 hours per week
  • Wage: $10.50/hr
  • Location: Cedar City, UT

Description:

The Student Outreach and Support (SOS) Peer Coach will work closely with the SOS Assistant Director in developing, implementing, and facilitating a wide array of duties and initiatives that support students who intend to withdraw from SUU and support overall student retention and completion efforts.

Responsibilities:

  • Meet with students via phone and in person who intend to withdraw from SUU to determine what might be done to help retain this student and/or ways we can improve our services at SUU to prevent similar students from withdrawing.

  • Reach out to students who previously withdrew from SUU, but who indicated they intend to return, to provide a smooth transition back into the academic term or see what might be done to help these students return to SUU.

  • Track and compile data from every student who withdraws from SUU; work with the Assistant Director of Student Outreach and Support to analyze and interpret the data. Develop programming and initiatives based on the findings to support current and future students and prevent fewer students from withdrawing.

  • Answer phones, respond to emails, process withdrawal requests, assist in greeting students in the Vice President's Suite. You will be serving in a customer service capacity that may involve staff, faculty and students across campus.

Secondary Responsibilities:

  • Create, implement, oversee and/or assist with all campaigns as assigned by the SOS Assistant Director.

  • Compile withdrawal data for respective offices as requests come in.

  • Participate actively on institutional organizations and committees; work collaboratively with Student Affairs’ department heads to improve services to students.

  • Other duties as assigned.

Qualifications:

  • Proven self-motivation and organizational abilities to plan and independently execute projects/tasks within specific deadlines.

  • Demonstrated ability to interact effectively with students, parents, and families with proper email and phone communication/etiquette

  • Outstanding written, verbal and interpersonal skills.

  • Ability to diffuse frustrated students and remain calm in tense conversations.

  • Experience working with diverse students, parents, families, and committees; work collaboratively with Student Affairs’ department heads to improve services to students.

Disclaimer: Southern Utah University's Human Resources and Career Center act only as a referral service to facilitate contacts between employers seeking employees and individuals seeking employment. In providing this service, we make no recommendations or warranties regarding an off-campus employer's wages, working conditions, or other aspect of the job. We likewise make no recommendations of an applicant's qualifications or suitability for any job. Both prospective employers and employees should understand that we do not research or do any background check regarding either. This responsibility to vet, evaluate and qualify remains with the employer and applicant.